Privacy Policy for sh777.com

1 About This Policy

sh777.com ("we," "us," "our," or "the Platform") is committed to protecting the personal data of all individuals who interact with our services. This Privacy Policy ("Policy") describes how sh777.com collects, processes, stores, shares, and protects personal information in connection with the operation of the sh777.com online casino platform.

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Where applicable, this Policy also reflects the principles of internationally recognized data protection frameworks.

sh777.com acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors. This means we determine the purposes and means of processing your personal information.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are available on the sh777.com platform.

2 Personal Data We Collect

sh777.com collects the following categories of personal data from players and visitors:

2.1 Identity & Contact Information

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — players must be 21 years or older)
• Nationality and country of residence
• Valid Philippine mobile number
• Email address
• Residential address (barangay, city/municipality, province)

2.2 Identity Verification Documents

• Copies of government-issued IDs (e.g., PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, voter's ID)
• Proof of address documents where required for KYC compliance
• Selfie or liveness verification images where required

2.3 Financial Information

• GCash or PayMaya (Maya) account details linked to your registered mobile number
• Bank account details (account name, account number, bank name) for withdrawal processing
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment methods

2.4 Gaming Activity Data

• Game session logs, including games played, wagers placed, outcomes, and session duration
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session activity logs
• Cookie identifiers and similar tracking technologies (see Section 7)

2.6 Communications Data

• Records of communications with sh777.com customer support, including live chat transcripts, email correspondence, and support ticket history
• Survey responses and feedback submitted voluntarily

3 How We Collect Your Data

sh777.com collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the sh777.com platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment transaction data from payment processors such as GCash, PayMaya, and Philippine banking partners.
• Regulatory sources: Self-exclusion status and related data from PAGCOR or other recognized gambling regulatory authorities where applicable.

4 How We Use Your Personal Data

sh777.com processes your personal data for the following purposes:

• Account management: To register, verify, maintain, and administer your sh777.com player account.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with KYC obligations.
• Payment processing: To process deposits, withdrawals, and refunds through your registered payment methods.
• Gaming services: To provide access to casino games, track game sessions, calculate winnings, and apply bonus credits.
• Regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), and other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling, enforce self-exclusion and limit settings, and provide player welfare support.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing and promotions: To send you information about sh777.com promotions, bonuses, and new game releases, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the sh777.com platform and user experience.
• Legal proceedings: To establish, exercise, or defend legal claims involving sh777.com.

5 Legal Basis for Processing

sh777.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, and NPC data privacy requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

sh777.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya (Maya), and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist with age verification, identity document validation, and liveness checks.
• AML and fraud screening providers: Compliance technology partners that assist with anti-money laundering screening and fraud detection.
• Game software providers: Licensed game developers and aggregators whose games are available on the sh777.com platform, to the extent necessary for game session management.
• IT and hosting providers: Cloud infrastructure and data hosting providers that support the operation of the sh777.com platform.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulatory directive.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by sh777.com, subject to professional confidentiality obligations.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal process, court order, or to protect the safety of individuals.

All third-party service providers engaged by sh777.com are required to process personal data only in accordance with sh777.com's instructions and applicable data protection laws. sh777.com does not authorize third parties to use your personal data for their own independent purposes.

7 Cookies & Tracking Technologies

sh777.com uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. A cookie is a small text file stored on your device when you visit a website.

sh777.com uses the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymized data about how players navigate the platform, which games are most popular, and where technical issues occur. This helps us improve the sh777.com experience.
• Security cookies: Help detect and prevent fraudulent login attempts, bot activity, and other security threats.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the sh777.com platform, including your player account. sh777.com does not use cookies to serve third-party advertising.

8 Data Retention

sh777.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal and regulatory retention requirements. The following retention periods apply:

• Account data and KYC documents: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing requirements and AML obligations under Republic Act No. 9160.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Game session logs: Retained for a minimum of three (3) years from the date of each session, for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your account and for three (3) years following account closure, to demonstrate compliance with consent requirements.
• Self-exclusion records: Retained indefinitely to prevent re-registration by self-excluded players, in accordance with responsible gaming best practices.

Upon expiry of the applicable retention period, sh777.com will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where anonymization is not technically feasible, data will be securely destroyed.

9 Data Security

sh777.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the sh777.com platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including identity documents and financial records, is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized sh777.com personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: sh777.com supports and encourages the use of two-factor authentication (2FA) for all player accounts to prevent unauthorized access.
• Penetration testing: The sh777.com platform undergoes regular security assessments and penetration testing by independent security professionals.
• Incident response: sh777.com maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, sh777.com will notify the National Privacy Commission and affected individuals in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.
• Staff training: All sh777.com personnel with access to personal data receive regular data privacy and security training.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by sh777.com:

• Right to be informed: The right to be notified of how your personal data is collected, processed, and used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data sh777.com holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of inaccurate, incomplete, or outdated personal data in your sh777.com account.
• Right to erasure or blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention requirements.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. Objection to marketing will be honored immediately.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to damages: The right to claim compensation for damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact sh777.com's Data Protection Officer (DPO) using the contact details provided in Section 14. sh777.com will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11 Children's Privacy

The sh777.com platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. sh777.com does not knowingly collect personal data from individuals under the age of 21.

If sh777.com becomes aware that personal data has been collected from an individual under the age of 21, it will immediately close the associated account, forfeit any balances in accordance with the Terms & Conditions, and securely delete all personal data associated with that account.

If you are a parent or guardian and believe that your child has registered on sh777.com, please contact our support team immediately using the details in Section 14. We will investigate and take appropriate action without delay.

12 International Data Transfers

sh777.com primarily processes and stores personal data within the Republic of the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, KYC verification services, and game software providers — may process personal data in other countries.

Where personal data is transferred outside the Philippines, sh777.com ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring recipient organizations to apply data protection standards equivalent to those required under the Data Privacy Act of 2012.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Data processing agreements with all third-party processors that include binding data protection obligations.

By using sh777.com, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

13 Changes to This Privacy Policy

sh777.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, sh777.com will notify registered players by email to their registered address and by displaying a prominent notice on the platform for a period of not less than seven (7) days prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the sh777.com platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.

sh777.com recommends that you review this Privacy Policy periodically to stay informed about how we protect your personal data.

14 Contact Us & Data Protection Officer

sh777.com has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 and NPC Circular No. 17-01. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:

• Data Protection Officer, sh777.com
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the sh777.com platform after logging in
• Response Time: Within fifteen (15) business days for data subject requests; within two (2) business days for general inquiries

If you are not satisfied with sh777.com's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.